AI Phone Assistant for Wholesale & Specialty Retail
Your sales team advises.
Priovox sorts the calls.
The AI phone assistant for wholesalers and specialty retailers: captures order and availability requests in a structured way, routes callers to the right department, and keeps your sales team free for key accounts.
Hear it for yourself: Priovox will call you now.
Free · 60 sec · Your number will not be used for advertising · Privacy Policy
GDPR compliant · Servers in Germany · cancel monthly · from €99/month
What is an AI phone assistant for wholesale and specialty retail?
An AI phone assistant for wholesale and specialty retail answers incoming calls, captures order and availability requests with every line item, transfers callers to the right department, and logs callback requests with the customer number. It doesn't make binding price or delivery commitments: those stay with your sales team.
Other terms for the same solution: AI receptionist, virtual reception, or AI-powered voicemail.
Counter's full, phones are full, one salesperson.
Two customers per salesperson
Your salesperson is helping a customer at the counter while three B2B clients are on hold. Whichever one they choose, someone ends up annoyed.
Transfer ping-pong
Callers land in the wrong department, get transferred twice, and repeat their request three times. Regular customers remember that.
Requests that never get answered
An unanswered availability request is an order placed with a competitor. Especially during peak season.
What Priovox handles for you.
Requests captured in a structured way
- Captures order and availability requests with item, quantity, and delivery date.
- Logs callback requests with customer number and reason for the call.
- Hands everything to sales in a readable format, ready for a callback with an answer.
Calls routed correctly
- Transfers callers to the right department or the right salesperson.
- Distinguishes between regular customers, new customers, and suppliers.
- Handles multiple calls at once during peak times.
Clear boundaries, locked in
- No binding price or delivery commitments without your approval.
- Terms for regular customers stay with your sales team.
- You decide which departments are directly reachable.
Here's how it sounds: Availability request
The request reaches sales fully structured: item, quantity, delivery date, callback number.
Here's how it sounds: Routed correctly
You define transfer targets and backups per department.
AI phone assistant or a traditional answering service?
The traditional option is a switchboard or an outsourced answering service for retail. Here's the comparison:
| Priovox (AI phone assistant) | Traditional answering service | Voicemail | |
|---|---|---|---|
| Availability | 24/7, answers calls in parallel | Provider's office hours, limited lines | Records messages, but almost no one leaves one |
| Appointment booking | Directly in the calendar, only genuinely open slots | Notes the request, callback required | None |
| Cost | From €99 per month, flat rate | Often per call or per minute, quickly reaching triple digits | Free, but jobs get lost |
| Data handling | Servers in Germany, DPA included | Depends on the provider | On the device |
Which retailers does this work for?
Building materials
Availability, quantities, delivery dates: captured in a structured way, ready for a callback with an answer.
Timber & lumber
Precise, item-level requests from carpenters and joiners, even during peak times.
Electrical & plumbing wholesale
Tradespeople call from the job site and want fast, clear answers.
Specialty retail with a counter
In-person advice and phone calls at the same time: Priovox takes over the line.
Set up in 3 steps.
No new phone number, no new phone system, no IT knowledge required. Usually under 30 minutes.
Set up your assistant
Choose your industry, answer a few questions about your business, done. The industry template already includes the terminology, workflows, and boundaries.
Activate call forwarding
Your number stays the same. You forward calls: always, only when busy, or only outside business hours.
Priovox takes over
From that moment on, every call gets answered. You receive a summary after each conversation and stay fully in control.
What you can rely on.
Talks to professionals like a professional
B2B callers don't want small talk, they want to be heard quickly and get a reliable callback. That's exactly what the assistant is set up for.
GDPR compliance, no fine print
All data is processed exclusively on servers in Germany. No AI training on your conversations, data processing agreement (DPA) included.
The human stays in charge
Priovox answers, sorts, and documents. Handing off to your team is possible at any time, and whatever the assistant isn't allowed to say, it won't say.
Frequently asked questions from the industry.
Can the AI check our stock levels?
By default the assistant captures availability requests in a structured way, and your team follows up with a callback. Connecting it to your inventory or shop system is something we set up individually.
Does the assistant recognize our regular customers?
It asks for the company name and customer number and flags the request accordingly. That way your sales team sees immediately which callback takes priority.
What happens during peak season with lots of calls at once?
Priovox answers multiple calls at the same time. No busy signal, no hold queue: every request is captured and reaches your team sorted and ready.
What does an AI phone assistant for a wholesale or specialty retail business cost?
Priovox starts at €99 per month for 100 calls, including calendar integration and summaries. The Team plan costs €299 per month for 500 calls. Cancel monthly, no setup fee.
Try Priovox with a call.
Get a call and judge for yourself whether the assistant fits your business.