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Priovox is an AI-powered phone assistant that answers incoming calls for HVAC businesses. It handles customer inquiries, books appointments, takes messages, and forwards urgent calls to your team — all automatically. It works through simple call forwarding from your existing phone system, so there's no new hardware or software to install.

You can be up and running within 15 minutes. Set up call forwarding from your existing phone system — it works with any provider, landline, or mobile. Then configure your assistant's greeting and responses through our platform. No technical skills required — we guide you through every step.

No — Priovox supports your team, it doesn't replace them. It handles overflow calls, after-hours inquiries, and routine questions so your staff can focus on complex work, on-site jobs, and high-value customer interactions. Think of it as a reliable team member that ensures no call goes unanswered.

Absolutely. You can configure custom greetings for regular hours, after-hours, and holidays. Define the types of inquiries the assistant handles, add your business-specific terminology and services, and adjust the tone to match your brand. The assistant learns your business context so it represents you accurately to every caller.

The assistant recognizes when a call requires human expertise — for example, complex technical issues or upset customers. In those cases, it transfers the call directly to you or your team with a priority flag and a summary of what the caller needs. You set the rules for when and how escalation happens. No call falls through the cracks.

We believe in transparency — callers are informed they're speaking with an AI assistant. That said, the voice quality is natural and professional, and conversations flow smoothly. You can choose from multiple voice options and speaking styles to match your business's character.

Yes — this is one of Priovox's core capabilities. The assistant checks your calendar availability, proposes suitable time slots to the caller, and books confirmed appointments directly. Callers receive an instant confirmation. No double-bookings, no back-and-forth, and it works around the clock — even when you're on a job site.

Yes. Priovox connects with popular calendar systems, CRM tools, and business software. Sync appointments, log call data, and automate follow-ups without manual data entry. No custom development needed — integrations are configured through our platform.

Data protection is foundational to Priovox. All data is processed and stored exclusively on servers in Germany. We are fully GDPR compliant and meet the requirements of the EU AI Act. Your data is never used for external AI training purposes, and each customer's data is strictly isolated. We implement industry-standard security measures including encryption and access controls to protect your information and your customers' information.

We don't leave you on your own after setup. Our support team is available via email for any questions or adjustments. You also get access to our help center with guides and best practices. Whether you want to fine-tune your assistant's responses or need help with a new integration, we're here to help.